Is DHgate Safe To Order From? - Buying On DHgate Tips
Source: DHgate, Tag: Local Warehouse
When it comes to ordering from DHgate, just how safe are you? Find out how to keep safe when purchasing online.
With so many horror stories about customers’ experiences ordering online, it’s completely normal to have second thoughts about using such platforms. So when it comes to ordering from DHgate? Just how safe are you?
Being safe is better than having regrets; still, we need to shop all our favourite products on any online marketplace. As a prospective client, it is crucial you do all the necessary research before trusting your money to people you don’t have direct access to, or simply order from reputable eCommerce websites and sellers.
In this article, we will discuss how safe it is to order from the DHgate platform and essential buying tips.DHgate is an international B2B marketplace situated in China, the platform was provided to provide a safe space for buyers and sellers to trade globally. Unlike most online marketplaces, DHgate is the first B2B online marketplace with over a decade of experience to earn the trust of both buyers and sellers. It is important to know that the company does not sell products but rather provides a platform to transact. Their main role is to create a platform to enable business owners and buyers to meet virtually, transact, and have a good shopping experience.
Also, there are different companies and individual sellers such as SME owners in China using the avenue to offer a wide range of products to buyers on the platform; as such, it’s highly likely to see numerous sellers' names on the platform selling different products at affordable prices.
When searching for reviews on DHgate, you might come across different customers’ reviews talking about their dissatisfaction with their orders. In all these, there are still sellers you can count on for good products, and DHgate is 100 per cent safe to order from. But before we go into buying tips to guide you when making an order, let’s quickly talk about the unique services of the platform that makes them legit and trustworthy.
Qualities of DHgate that makes it Safe to the Order form
DHgate was created in 2004; as a successful company, they list a wide range of products in over 20 different categories of products on the platform; some of the categories are fashion, accessories, computers, shoes, make-ups, health, electronics, and furniture. As a huge platform generating hundreds of millions from sales annually, they have 2.2 million registered sellers, and more than 26 million businesses and individual buyers from over 222 countries and regions. Also, you can buy products at little or no minimum requirements compared to other platforms that require high MOQ before buying products.
Being an international platform with different users across the globe, they provide multilingual sales to solve language barrier issues. Buyers can communicate with sellers in their preferred language(s) to ensure transactions go smoothly, available multilingual services are: English, Italian, Russian, French, Spanish, Arabic, among other languages. As a big brand in the eCommerce world, DHgate there are millions of buyers constantly visiting the website, and there is a transaction going on every 1.3 seconds on the website.
The mission of an average organization is to be their client’s number stop; DHgate's mission apart from providing an eCommerce platform is to ensure that the prices of goods are affordable for their buyers. It is safe to call DHgate as an alternative to eBay and Amazon when looking for affordable products; buying products sounds great, but getting value for your money is the goal. This means that you can order different ranges of quality products on their website at competitive prices. More often than not, you can get a mouth-watering discount on different products from respective sellers. However, you might want to tread softly, as some cheap products are nothing but crappy items.
Since DHgate does not sell products but rather provides an avenue for sellers to do that. As a company, they may not have a complete awareness of what sellers provide to buyers, as some sellers' sole intentions are to rip people off of their money by selling low quality as high quality at jaw-dropping prices. To protect the integrity of the company and protect unsuspecting buyers from such sellers, DHgate has worked really hard to keep the platform as clean as it can possibly be through numerous steps which include:The Quality control systems and teams ensure that the identities of sellers and their business histories are thoroughly fact-checked manually and automatically, and the sellers are confirmed genuine before they can sell their products on the platform.
They ensure that such sellers' behaviour is investigated every time in case of uncertainty.
Not only that, their QC system avoids illegal, fraudulent, and counterfeit goods from being listed on their platform. This one quality set DHgate’s products from other known platforms.
As a seller, if a transaction goes against the platform’s business policies, such seller must compensate the buyer. Another unique quality of the platform is protecting buyers of their money until a transaction is confirmed completed by the buyer before sellers receive payments for the products.
To every fulfilled order, products are inspected by their tireless QC experts and are confirmed to be in good condition before shipping.
With millions of sellers on DHgate, it will be hard for buyers to set good ones apart from others; hence, DHgate awards badges or endorse sellers with good and reliable customer services to improve buyers’ experience.
Average customers will keep buying where there is value, DHgate is aware of this factor and they ensure that their clients are highly valued; safe, and comfortable when using the website.
Although DHgate keeps improving on the quality of their products on the platform, still, it is essential that buyers have the right information as a guide when making an order. Now, let’s talk about tips to protect you from insincere sellers on DHgate.
Essential Tips to keep you Protected before Fulfilling Orders on DHgate
Read through the products reviews and feedbacks
Firstly, ensure that you create an account (it’s for free) on the platform before making an order as it is the pre-requisite to qualify for buyer’s protection when the need arises. After you must have done that, you search for the products you wish; before buying, go through other customers' reviews about the product. One of the best ways to avoid being jilted or sold the wrong item is to read the customer’s feedback on the seller’s page; common tips suggested to buyers trying to buy products on a seller’s page for the first time are: check for the number of reviews. Depending on their years of existence, reviews should be within 150 and above before ordering.
Also, check their star ratings, and look out for sellers with a minimum of 4.6-star ratings on the particular product. It is essential you examine the products posted by customers to have a clear idea of the product quality. We understand that reviews can be made-up by sellers themselves, hence, check the dates to confirm it’s real and they are from verified buyers.
Examine the seller’s details thoroughly before making an order
This is also similar to reading reviews and feedback; no matter how tempting the price of a product is or how beautiful it looks, ensure that you go through the seller’s page before buying the item(s). Not sure of the things to watch out for? Here are some crucial details to check out: feedback must be around 95 per cent or above, review score and service score must be above average; the year the seller started selling on the platform. If you are not convinced about the information, you can check top or top sellers for the products or services you need.
How to know top or premium sellers?Sellers offer amazing services including high-quality products.
Sellers have high yearly sales volume or have the required credibility.
Sellers have positive happy customer reviews.
Sellers have above 95 per cent feedback scores including good reviews and service scores.
Don’t confirm Delivery before you receive the parcel
One of DHgate’s services is ensuring buyer’s protection and that includes releasing the payment once the buyer confirms the delivery. This is to ensure that the buyer gets the right item they purchased and that it is in a good condition. As a buyer, if you haven’t received your order or it wasn’t as described, you can contact the seller and ask for ii to be resolved. If however, the seller refuses to acknowledge your complaint, then you can open a dispute against the seller. But if you confirm the order before confirming what’s in the package, it may be difficult to get a refund from the seller as payments are immediately released to sellers by DHgate once the buyer confirms deliveries.
Avoid dealing with sellers outside DHgate
You need to know that it’s against DHgate policies for buyers to deal directly with sellers, if a seller tells you to send money to them directly instead of using the platform, that’s a red flag that can become hard to deal with. However, if you decide to deal directly with a seller outside the platform, you may not be protected if the transaction goes wrong.
Be careful of Deceptive Description
We hear this all the time about buyers receiving an order completely different from what they asked for. When ordering items, a lot of people simply stop their investigation at the images and reviews without looking at the description. Some insincere sellers sometimes describe items vaguely or misleadingly to trick buyers into buying their goods. For example, the buyer may see table pictures in the listings at a good rate, but in the description, the seller may state that it is a mini-table.
And since the seller already described the product in the description, it can be hard to get a refund or return dispute of item not as described can later be rejected by DHgate. Hence, to avoid such a scenario, endeavour to read the product description properly before buying.
Never make a large order the first time
This goes without saying, if you are buying from the seller for the first time, try not to make a large order. Regardless of the number of positive reviews, the seller may have, avoid buying in bulky size the first time. Start with a small order to test the quality of the products; if you are satisfied, with the order, then you can fulfil larger orders.
Frequently Asked Questions
Can I order retail quantity products on DHgate?
Yes, you can order retail quantity products on DHgate; while it is a known B2B marketplace, they also provide B2C services for customers globally. When buying products, there are MOQs on some of the products and you can buy one product depending on what you want.
How fast does DHgate ship orders?
Like the average shipping period, DHgate offers three different shipping options for customers to choose from. The express is the most expensive but faster-takes a few days to 2 weeks to receive the order, however, the most used option is the standard shipping, and it usually takes about 21-45 days to deliver goods. Still, the delivery length differs and it’s determined by the shipping method used, the seller, and your location as the buyer.
Can I get quality products on DHgate?
There are millions of products available in a wide range and of different quality to purchase from. As a buyer, you need to do enough research to know sellers offering high-quality products within the category you want. The above tips are applicable when searching for quality products on DHgate.
How reliable is the DHgate platform?
Again, DHgate is a legit and reliable online shopping platform; DHgate does not sell products but provides a platform for sellers and buyers to transact from. However, you need to be thorough with research when buying items from sellers on DHgate. As a middle man, DHgate’s role is to secure the buyer’s money and then release it to the seller after the buyer must have confirmed the delivery and verified that orders are in good condition.